Easy Returns and Exchanges
RETURNS
At The Chosen Gem, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, simply contact us within 14 days of receiving your order to initiate a return.
Eligibility
- Must request return with 14 days of delivery.
- Items must be unused and in their original packaging and original condition.
- Items must be shipped back within 14 days of RMA being given.
Items not eligible for return
- Chain
- Wire
- Custom engravings
Process
Contact Customer Service: Reach out to us via email at thechosengemshop@gmail.com to request a return authorization (RMA) number.
Packaging: Carefully repack the item in its original packaging.
Shipping: Ship the returned item to following return address using a trackable method.
The Chosen Gem
1560 Newbury Road
Suite 1 #319
Newbury Park, CA 91320
Full Refund: For eligible returns, you will receive a full refund to your original payment method. Original shipping cost is non-refundable.
EXCHANGES
We do not currently process exchanges, if you would like to exchange please send the item(s) back for a return and purchase what you would like instead.